Frequently Asked Questions

How do I get started?

Today we have two options for working with Braided Data Solutions:
1. If you are looking for a service and don’t want to do it yourself, click contact us where you can send us an email or call us directly.
2. If you would like to use our software solution to do your own investigation, redaction or create a searchable pdf, click on “Register Now”. This will take you to the Braided Data Solutions dashboard site. Input your name, email and password. After you have done this you will receive an authorization email validating your email address. The link in this email will allow you to create your profile, input billing information and start your first case. Create your case, upload your documents and start processing.

How does pricing and billing work for the Braided Data Solution software?

When you elect to use our software solution on your own, you will be able to select the pricing plan that fits your needs. Please review the plan options on our pricing page. You will be asked to input credit card information when you create your personal profile but you will not be billed until you use a service.

1. Create a Searchable PDF: You will be billed after you download your processed PDF document.

2. Redact (ala carte): You won’t be billed until you download your redacted document or have reached the 30 day use limit, whichever comes first.

3. Full investigation Plan: For this plan, you will be billed monthly once you have created a case and uploaded documents. This will be a recurring monthly fee as long as you keep the case active.

Is my data secure on this site?
At Braided Data Solutions we take data security seriously. Many of our users must adhere to the stringent Health Insurance Portability and Accountability Act (HIPAA) requirements. Our system has been built to meet and exceed this standard for the access, storage and transfer of all data. Rest assured that your data is secure and accessible to only you and your authorized users.
How do I use the system?
Once you have registered and created a profile in the system, you are ready to go. The first thing you must do is create a new case to upload documents in to. Feel free to add as much or little information as you need, there are only a couple of required fields. At this point you will also be asked to select the pricing plan for this case: Searchable PDF, Redaction or Investigation. This will determine how the system works for you. Next you will need to upload documents. Documents can be uploaded directly from your desktop or via integrated storage sites such as Box. Depending on the volume and size of your documents, this could take several minutes. You will receive a notification in the dashboard and also via email. Once you have uploaded your documents, you will need to select the documents you want processed and initiate document processing.
How do I upload documents and can I upload multiple documents at one time?

There are two ways to upload documents into the Braided Data Solutions system.

1. You can select or drag and drop documents direction from your desktop or local server. You are able to upload individual files, folders or even multiple nested folders.

2. You can upload individual files, folders or nested folders directly from integrated storage sites, such as Box. Select the “Upload from Box” button. From there you will be asked to link your account after which you will see all files and folders in your Box account. Select the files or folders you wish to upload and click submit.
Once you have started the upload process, you do not need to leave the dashboard open, all of the uploading will happen behind the scenes in the cloud.

How do I know when my documents have been uploaded?
Braided Data Solutions is a cloud-based software application so it will take some time to upload documents. It really depends on the volume and size of the documents you are uploading, but it could take several minutes. Currently, we are averaging ## minutes per GB. You will receive a notification in the dashboard and also via email once your documents have been successfully uploaded into the system.
How do I process documents?
Today, there are two basic types of processing that can be done: Create Searchable PDF or Redact/Investigate. Once your document has been uploaded and is available, click the process button and choose the type of processing you would like to do from the available drop down. Once you have selected the processing, a pop-up will come up that indicates your document is being processed. Braided Data Solutions is a cloud-based software application that uses artificial intelligence as it is processing your documents so it will take some time, see question below.

Once you have started processing the documents, you do not need to leave the dashboard open because all of the processing will happen behind the scenes in the cloud. Feel free to log out and continue working on other things, you will receive a notification when the processing is complete and your documents are ready.

How fast does the Braided Data system process documents?
If you are processing a document to create a Searchable PDF, we are currently averaging ## minutes per GB. Processing of documents for smart Redaction and Investigation requires Artificial Intelligence Processing to understand and categorically tag text. This is a one-time process before you can begin working with a document and currently averages approximately ## minutes per GB. If you are processing large documents you may want to queue them up for processing in preparation for use, such as the night before or set them for processing and take a coffee break.
How do I know when my documents have been processed and are ready?
You will receive a notification in the dashboard and also via email once your documents have been successfully uploaded into the system.
Once my documents have processed, how do I view them?
Searchable PDF will be a download only, not viewable. Full investigation and redaction can be viewed in the dashboard by clicking the view button. This will launch the main document dashboard and you can begin your work.
Can I change the pricing plan for my case?
If you have selected an ala carte plan but later wish to change that to a monthly full investigation plan, we completely understand. This can be done by opening up your case, selecting edit case and changing the plan your case is registered for. Click save and you will be all done. If you are changing from a Redact ala carte plan to Full Investigation, no additional processing will be necessary, your existing documents are ready to go. However, if you are changing from a Searchable PDF plan to either Redact ala carte or Full Investigation, you will need to process the documents for that.

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